Terms and conditions

About OrbIT Strategy

OrbIT Strategy provides independent technology advisory, IT strategy, enterprise architecture, SAP S/4HANA, ERP, cloud, integration, data, governance, transformation, and leadership advisory services.

References to “OrbIT Strategy”, “we”, “us”, or “our” mean the operator of orbitstrat.com and the provider of the advisory services, sessions, and digital products described on this website.

We provide independent advice and do not resell software licences, receive vendor commissions, or act as a system integrator unless expressly agreed in a separate written statement of work.

Acceptance of these terms

By using this website, booking a session, purchasing a digital product, requesting a proposal, or engaging our services, you agree to these terms.

If you act on behalf of an organisation, you confirm that you have authority to bind that organisation to these terms.

If a separate written proposal, order form, statement of work, or signed agreement applies to a specific engagement, that document will take precedence where it expressly conflicts with these terms.

Nature of our services

Our services are advisory in nature. They may include reviews, workshops, recommendations, coaching, architecture guidance, governance support, independent challenge, programme assurance, or written deliverables.

We do not take responsibility for your internal management decisions, procurement decisions, vendor selection, programme delivery, implementation activities, operational controls, or business outcomes.

Unless expressly agreed in writing, we do not act as your employee, officer, project delivery contractor, system integrator, managed service provider, legal adviser, financial adviser, tax adviser, auditor, or regulated compliance adviser.

No guarantee of project or programme success

We provide professional opinions, recommendations, reviews, and materials based on the information available to us at the time and on the scope agreed for the relevant service.

Technology projects and transformation programmes depend on many factors outside our control, including executive sponsorship, funding, scope control, vendor performance, delivery capability, governance, data quality, business readiness, operational adoption, market conditions, and decisions made after our advice is provided.

For that reason, we do not guarantee project success, programme success, business results, cost savings, regulatory approval, vendor performance, delivery timelines, budget adherence, system performance, implementation quality, or commercial outcomes.

You remain responsible for deciding whether and how to act on our advice, for validating recommendations against your own circumstances, and for managing the delivery, risk, governance, and success criteria of your projects and programmes.

Your responsibilities

You are responsible for providing accurate, complete, and timely information needed for us to perform the relevant service.

You are responsible for ensuring that appropriate stakeholders, decision-makers, suppliers, and subject matter experts are involved where their input is needed.

You are responsible for your own security, backup, operational, procurement, legal, financial, regulatory, and implementation decisions.

You agree not to rely on our advice as the sole basis for high-risk decisions without applying your own governance, due diligence, and professional judgement.

Bookings, sessions, and advisory engagements

Session fees, product prices, service descriptions, and what is included are shown on the website, checkout page, booking page, proposal, or order confirmation before purchase.

Payments may be processed by Stripe, Cal.com, or another payment or booking provider shown at the time of purchase. Those providers may apply their own terms and privacy notices.

Session times, rescheduling options, cancellation rules, and no-show handling may be set out on the booking page or confirmation email. Unless stated otherwise, late cancellations and missed sessions may be non-refundable where permitted by applicable law.

For bespoke advisory work, the scope, assumptions, fees, timelines, and deliverables should be agreed in writing before work begins.

Digital products and single-purchaser licence

Digital products include downloadable templates, playbooks, guides, frameworks, workbooks, spreadsheets, checklists, and similar materials sold or supplied through this website.

Unless a product page or written agreement states otherwise, each digital product is licensed to the individual purchaser or to the single organisation that purchased it for internal business use only.

The licence is non-exclusive, non-transferable, and limited to use by the purchaser and, where purchased by an organisation, that organisation’s internal employees and contractors who need access for legitimate internal business purposes.

You must not copy, share, resell, sublicense, publish, distribute, upload, gift, lend, make publicly available, include in a commercial product, use for external client delivery, or otherwise provide any digital product to third parties without our prior written consent.

You must not remove copyright notices, branding, disclaimers, or ownership markings from digital products unless the product expressly allows editing for internal use.

Group companies, affiliates, clients, suppliers, partners, and external advisers are treated as third parties unless a wider licence is expressly agreed in writing.

Digital product refunds and statutory rights

Digital products are normally made available immediately after purchase or shortly after payment confirmation.

Where permitted by applicable law, by purchasing and accessing or downloading a digital product, you agree that supply may begin immediately and acknowledge that cancellation rights may be lost once supply has begun.

This does not affect any mandatory rights you may have if a digital product is faulty, not as described, or if applicable law gives you non-excludable consumer rights.

Refunds, where available, will follow the refund policy shown at the time of purchase and any mandatory consumer rights that apply in your location.

Intellectual property

All website content, frameworks, templates, digital products, methodologies, diagrams, written materials, product names, and deliverables remain owned by OrbIT Strategy or its licensors unless expressly stated otherwise.

Subject to payment of applicable fees, you may use purchased digital products and paid advisory deliverables for your own internal business purposes in line with these terms and any licence stated on the relevant product page or proposal.

No intellectual property rights are transferred to you unless expressly agreed in writing.

Confidentiality and non-disclosure

Confidentiality is implicit in our advisory relationship. We treat information you share about your organisation, systems, architecture, programmes, vendors, risks, plans, and commercial matters as confidential unless it is already public, independently known, or required to be disclosed by law.

You agree to treat our non-public methodologies, pricing, templates, product materials, written deliverables, and advisory outputs as confidential and not disclose them to third parties without our consent, except to your professional advisers under equivalent confidentiality obligations.

Confidentiality obligations do not prevent either party from keeping reasonable records, complying with law, or using general knowledge and experience retained without reference to the other party’s confidential information.

Acceptable use of this website

You must not misuse this website, attempt unauthorised access, introduce malicious code, scrape content at scale, interfere with availability, or use the website in a way that is unlawful or harmful.

We may suspend or restrict access to the website, products, or services where we reasonably believe these terms have been breached or where required to protect our business, clients, users, or systems.

Third-party services and links

This website may link to third-party websites, booking tools, payment providers, document delivery tools, calendar tools, or other external services.

We are not responsible for the content, availability, security, terms, privacy practices, or performance of third-party services that we do not control.

Website and content accuracy

We aim to keep website content, product descriptions, pricing, and availability accurate, but errors may occur.

We may update, withdraw, correct, or change website content, products, services, prices, or descriptions at any time, subject to any confirmed purchase or written agreement already in place.

General content on this website is provided for information only and should not be treated as advice specific to your organisation unless provided as part of a paid engagement.

Limitation of liability

Nothing in these terms excludes or limits liability that cannot legally be excluded or limited, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that applicable law does not allow us to exclude.

We will provide services with reasonable skill and care. Subject to that and to any mandatory rights that apply, we are not liable for indirect, consequential, special, punitive, or incidental loss, loss of profit, loss of revenue, loss of anticipated savings, loss of goodwill, loss of business opportunity, loss of data, or losses arising from your implementation choices, third-party acts, supplier performance, programme decisions, or events outside our reasonable control.

Subject to the exclusions above, our aggregate liability relating to any product, session, service, or engagement is limited to the fees you paid us for the specific product, session, service, or engagement giving rise to the claim in the twelve months before the claim arose, except where a higher limit is expressly agreed in writing.

International clients and mandatory rights

OrbIT Strategy may provide services and digital products to clients in different countries. These terms are intended to apply globally, but some rights and obligations may vary depending on where you are located and whether you buy as a business or as a consumer.

Nothing in these terms is intended to exclude or restrict mandatory consumer rights, statutory remedies, or legal protections that cannot be excluded under applicable law.

If any part of these terms is found to be invalid or unenforceable, the remaining parts will continue to apply as far as legally permitted.

Governing law and disputes

These terms are governed by the laws of England and Wales.

Any disputes relating to these terms, this website, our services, or our digital products will be subject to the courts of England and Wales, unless mandatory consumer protection laws in your country of residence require otherwise.

Before starting formal proceedings, both parties agree to try to resolve any dispute in good faith through direct communication where reasonable.

Changes to these terms

We may update these terms from time to time. The version published on this website applies from the date shown below unless a separate written agreement states otherwise.